ENTRY LEVEL ADMINISTRATIVE ASSISTANT NEEDED
ARE YOU INTERESTED IN WORKING IN THE TOUR AND TRAVEL INDUSTRY? YOUR OPPORTUNITY AWAITS YOU IN BUENA PARK!
Visit Buena Park is dedicated to offering first class customer service to visitors and groups traveling to Buena Park. We strive to promote the Buena Park/Orange County brand as well as develop and support destination marketing programs and initiatives. Through strategic and proactive methods, we create innovative programs to increase tourism and group business within the lively city that is BUENA PARK!
In partnership with Visit California, Visit Buena Park also operates the only California Welcome Center in Orange County. California Welcome Centers are California's Official State Visitor Centers offering valuable information and services for today's traveler. The CWCs act as personal travel concierges to assist visitors in all aspects of planning their California trip. There are currently 20 Welcome Centers across California that promotes their regions as well as the entire state, giving travelers a reason to stay longer in a certain location.
This entry level position is a unique opportunity to work within the travel industry. If you value customer service, are reliable, eager and enthusiastic, have the ability to demonstrate creativity, initiative, and self-motivation then this could be a once in a lifetime opportunity to begin a great career!
The ideal candidate will have excellent written and oral communication skills, be able to understand verbal and written instructions, establish and maintain effective working relationships with patrons, co-workers, supervisors, and management. Must have strong administrative support skills including customer service, computer literacy, accuracy and attention to detail. APPLY TODAY!
The Visitor Center Administrative Assistant explains and provides information to visitors about the city, county, and state at the California Welcome Center; performs a broad range of customer service, clerical duties, and marketing assignments for the tourism bureau; responds to a variety of customer inquiries and problems in an efficient and professional manner to ensure high quality visitor services programs; data entry and fulfillment duties including tracking and reporting; coordinating events as assigned; proficiency in MS Word, Excel and Outlook; coordinate maintenance of facilities and manage, record, and order office supplies, and does related work as required.
Note: This position works approximately 19 hours per week Mon-Sun.
Knowledge of: Services and activities in the Buena Park and Orange County region, including locations, directions, map reading, visitor attractions, accommodations, and special events; office administration practices and procedures; correct English usage, including spelling, grammar, and punctuation; record keeping and filing techniques; effective customer service techniques; operational characteristics, services, and activities of a California Welcome Center; practices in destination, hotel, and/or attractions.
Ability to: Operate multi-line telephone system; operate computer hardware and use internet, email, word processing, and spreadsheet software programs; proofread documents; organize and maintain office records and specialized files; understand and follow instructions; update and maintain records and generate required reports; lead and coordinate the work of volunteer or internship personnel; meet all deadlines, respond to visitor issues, concerns, and needs; read, interpret, apply, and explain a variety of programs related to the California Welcome Center; communicate effectively, both orally and in writing; comply with dress code; establish and maintain effective working relationships with visitors, management, staff, developers, contractors, business representatives, city and government officials, and others contacted in the course of work.
High School graduation or G.E.D. equivalent AND one year of office administration and customer service experience is required. Additional relevant experience in visitor services, tourism or hospitality industry, marketing or public relations department is a plus. Proficiency in Microsoft Office Suite is highly desirable. Internet research skills are highly desirable. Experience involving extensive public contact dealing with a diverse group of individuals or visitors representing a wide range of interests is highly desirable. 30 or more units of College Level courses may substitute for the required one year of experience.
Valid California Class C driver license, acceptable driving record, and evidence of insurance are required.
Bilingual in Spanish or Mandarin is a plus.
APPLICANT INFORMATION/EXAM WEIGHT
Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at www.buenapark.com/hr as soon as possible. Applications may be accompanied by a resume describing experience, education and training in relation to the requirements of the position, however resumes will not be accepted in lieu of a City employment application.
All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include, but is not limited to oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. The list is valid for up to one year, unless exhausted sooner.
The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.
The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing prior to employment.